Refund policy

Refund & Return Policy (USA)

At Capvora Store, we take pride in offering high-quality Caps designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn
  • Returned in original packaging
  • All tags, accessories, and inserts must be included
  • Proof of purchase or order confirmation is required
  • Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs

To ensure transparency, return shipping costs are handled as follows:

  • Defective, Damaged, or Incorrect Items: if you receive a damaged, defective, or wrong product, Capvora will cover the return shipping cost. We will email you a prepaid return label, which you must download and print to attach to your return package. Once the item is received and inspected, a replacement or full refund will be offered at no extra cost.
  • Customer Remorse (Change of Mind):If you ordered the wrong item or simply changed your mind, the customer is responsible for return shipping costs. Shipping costs are non-refundable.

4. Restocking Fees

We value our customers. Capvora Store does NOT charge any restocking fee.

Restocking Fee: $0

5. How to Start a Return

Follow these simple steps:

Step 1 — Contact Us:

Email us at support@capvora.shop with your Order Number, Reason for return, and Photos (required for damaged items).

Step 2 — Receive Instructions:

Our support team will review your request and respond within 24 hours with return instructions.

Step 3 — Ship the Item:

Pack the Caps securely in its original packaging and send it to our return address:410 Riverside Dr, New York, NY 10025, USA

6. Refunds

Once your return is received and inspected:

  • You will be notified of approval status.
  • Approved refunds will be issued to your original payment method.

Refund Processing Time:

Banks or card providers may take up to 7 business days to process and post the refund.

7. Exchanges

The fastest way to receive a different item is:

  • Return the original item.
  • Place a new order once the return is approved.

8. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Final sale items (if marked at purchase)

Customer Responsibility

To ensure a smooth return process, customers are responsible for:

  • Returning the item within the 30-day return period
  • Ensuring the product is unused, unworn, and in original packaging
  • Including all tags, accessories, and proof of purchase
  • Paying the return shipping cost if the return is due to change of mind or ordering the wrong product
  • Returns that do not meet these responsibilities may not be approved.

Need Help?

If you have any questions or need assistance with your return, please contact us:
support@capvora.shop

Store Information